FAQ
About Us
- We are a manufacturer based in Bangkok, Thailand.
Website Functionality
- Make sure you are logged into the website.
- Go to My Items in your account.
- The list shows the items you previously bought. You can re-order them from there.
- You can also create lists of items and re-order them this way.
- Available ring sizes are shown on each product page, if there are no ring sizes shown that means that the ring is adjustable (freesize).
- When adding items to you cart make sure you’re always logged in and the contents of your cart will be saved. If you’re adding items while logged in with multiple devices, please make sure you’re logged in with only one device so you will see an updated cart.
- Yes you can. Go to your shopping cart and you will see a grey button “Export to Excel” on the right side of the page.
- Use the search bar at the top of the page.
- On My Items page you will see a blue button on the right hand side of the items that are currently out of stock, if you click the button, you will get an email notification when that item is back in stock.
- On my orders page you will see an invoice icon on the right side of your order, click on it to download your invoice.
- You can add different items into different lists, where it stores all the item information. Incase you forget the item you were eyeing or when you plan to purchase many items, lists are very helpful to keep track of all interested items.
Ordering and Delivery
- Simply add the different categories on our website and the items to cart. You can then simply proceed to check out and choose your preferred payment and shipping method
- You can see the details about discounts here.
- After the payment is completed, it will take 1-2 business days to prepare your order. Then it depends on which courier and your destination for delivery time, for more information please see on our shipping page.
- We accept payment with credit card, PayPal and Bank Transfer
- Please contact our customer sevice team for details.
- The minimum order is $99 with no minimum quantity per design.
- We use DHL, Fedex and UPS.
- All orders may be subject to import taxes and charges. These fees are not included in the product price or shipping fee and is the recipient’s responsibility. Please contact your local custom for more details.
Products
- Yes, we also offer stainless Steel and Titanium
- All our silver jewelry is made from genuine 925 sterling silver, meaning that there is a minimum of 92.5% pure silver alloyed with other metals.
- Yes, our sterling silver jewelry is Nickel and Lead free
- Yes.
- Pendants, stamp on the bale.
- Charms, stamp on the lobster
- Ear Studs, stamp on the butterflies
- Earrings, stamp on the hooks
- Necklaces and Bracelets, stamp on the lock
- Beads, stamp usually inside the bead
- Rings, stamp inside the ring.
- However, some items are too fragile to be stamped. Feel free to contact us for confirmation.
- Known as electro-coating, it is a thin transparent layer that protects jewelry from scratches. It increases the lifetime and the shininess of your jewelry.
- Crystal gets its colour from colour foil stuck on the bottom. It is usually glued on jewelry mounting. Cubic Zirconia or known as synthetic Diamond, a stone that has its own true colour, it has a great shininess and a solid structure. It is also known to be a perfect substitute for diamond. We use 4 types of seting for CZ: Prong setting, Wax setting, Bezel setting and Channel setting.
- Silver reacts with moisture and Sulphur in the air. It discolours and then darkens then forms a surface layer of tarnish. Agents like perfume, hairspray, body lotion, etc., can also fasten the tarnishing process.
- Store your jewelry in a box or zip lock bag to prevent air exposure.
- You can use a silver cleaning cloth and solution to clean your silver jewelry.
- It is safe for young kids, however we don’t recommend to be used as their first earring/ ear stud. Silver jewellery is suitable only after piercing healing period.